Edit Requests are Welcomed!

You can ask for edits such as replacing words, adjusting preferences, correcting name spellings, or clarifying unclear text. Edits are applied immediately and can be repeated multiple times. Since languages vary in expression, your suggestions may differ from the translator’s. We welcome your feedback and will adapt accordingly.

Acta Translation Services – Protocols for Refunds and Quality Disputes

• If a refund is requested, an independent translator will mediate between client and translator.
• If quality is deemed unsatisfactory by the independent translator and no revision is possible, a 100% refund is provided.
• If proofreading is agreed but still fails to meet standards, a partial refund is offered.
• Acta Translation Services’ liability is limited to correcting errors or refunds in extreme cases only.

Refund for Interpretation Services

• Cancellation within 48 hours: 50% charge, remaining refunded.
• If interpreter expenses exceed 50% (travel, hotel), higher charges apply.
• Cancellation before or during the event: No refund.

Special Cases

• Refunds are not issued for name spelling or word preferences.
• If deadlines cannot be met, Acta Translation Services will inform you and either extend or partially refund.
• We do not translate unclear texts unless clarified by the client.

How to Request Cancellations or Refunds?

To request a cancellation or refund, email our support team or WhatsApp us. Provide order details and a brief explanation, and our team will guide you.

Note: Acta Translation Services reserves the right to update these policies without prior notice.